JOIN OUR TEAM!
MAY YOU LIVE IN INTERESTING TIMES!
“May you live in interesting times” is an English expression that is claimed to be a translation of a traditional Chinese curse. The expression is ironic: “interesting” times are usually times of trouble.
If you are working in the insurance industry, I think all would agree, we are living in “interesting times.” What makes times interesting for the wage earner? Technological change!
In economics, a technological change is an increase in the efficiency of a product or process that results in an increase in output, without an increase in input. In other words, businesses get bigger rewards (profit) for the same or less amount of work (people).
Join our team of Responsible People Serving Responsible People℠
Our founder believes this is the essence of insurance and is a worthy occupation because insurance is a way we can help people deal with “interesting” times. Before you consider a move think about where you are going. Are you running from something or walking toward your desire for a better life? Our goal at CONSUMERS FIRST is to try and anticipate the impact of technological change on the individual and family.
We are looking for exceptional candidates with high standards of conduct to fill several key roles, including:
Open Positions:
Customer Service Representative (In Person, Missouri)
Responsibilities – You’re not only the go-to contact for our clients and prospective clients when insurance needs arise, you also support your home office team. Serve as the important first impression of Consumers First by answering calls, resolving complaints and accessing customer accounts and policy schedules upon request.
Requirements – Attention to detail, working knowledge of the carriers and products we offer.
Quality Shoppers (Office/Remote/Hybrid)
Responsibilities – A Quality Shopper functions for the Consumer much like a Professional Buyer does for business. On an annual (at minimum) basis, a Licensed Customer Service Representative (CSR) will contact the customer to update their profile and explain coverage. The customer decides on the coverage they desire. The QS will take the updated profile and coverage requirements and shop for the most competitive rate using our patented Quality Shopper tool, helping our clients and prospective clients compare insurance rates so they can potentially save hundreds of dollars each year, every year.
Requirements - Must have computer & Internet access for remote work, GED/high school diploma, and must complete a basic math test including fractions, percentages and decimals.
Training - Seven-part candidate training program, Candidate will be compensated for each section completed, Trainer provided and is available for phone sessions.
Why Consumers First
As a small, family-owned business, our client-centric approach to insurance is working. Our site traffic and clientele is growing every day, despite our limited advertising budget. This is because we advocate for our clients, helping them to shop for the best insurance coverage at the best price.
Our insurance agents, customer service representatives and Quality Shoppers are the key to customer confidence, and we strive to make Consumers First an agency where our team members will want to stay and grow. That’s why we offer:
FLEXIBLE, SUPPORTIVE WORKING ENVIRONMENT – You decide if you work from office or home. Marketing support available to help you reach geographic target areas. Outbound (cold) calls not required.
CONTINUOUS TRAINING – Do you have a commitment to learning? The insurance industry is constantly evolving, and we want to position our team members to grow with it. To help our team members stay up-to-date on technology and trends, we offer regular online training and continuous education to help our team achieve their CISR, CIC and CPCU designations (at our cost) to match their personal career trajectories.
Ready, Fire, Aim. and Aim HIGH!